Company:Satmetrix
| Type | Private |
|---|---|
| Industry | Experience management |
| Founded | 1997 |
| Founders | Andre O. Schwager Roselie Buonauro |
| Headquarters | San Mateo, California, United States |
Key people | Brian L. Curry, CEO[1] |
| Products | Satmetrix NPX |
| Revenue | $25 to $50 million United States dollar per year[2] |
Number of employees | 201 to 500[2] |
| Parent | NICE Ltd. |
| Website | Satmetrix.com |
Satmetrix Systems, Inc. is a privately held experience management company, headquartered in San Mateo, California in the United States. Satmetrix Systems operates as a subsidiary of NICE Ltd. The company was founded as CustomerCast, Inc. in 1997 by Andre O. Schwager and Roselie Buonauro[1] and acquired by NICE Systems in July 2017.[3] The company provides Satmetrix NPX, a customer experience management (CEM) platform and provides business consulting services, including design, strategy, analytics, and implementation. Satmetrix provides a survey platform for market research, customer satisfaction and loyalty, and customer feedback.
Along with the Bain & Company and Fred Reichheld, Satmetrix Systems co-developed the Net Promoter Score (NPS), a metric that serves to measure the loyalty of a consumer to a provider.[4][5]
References
- ↑ 1.0 1.1 "Company Overview of Satmetrix Systems, Inc." (in en-US). Bloomberg. https://www.bloomberg.com/research/stocks/private/snapshot.asp?privcapId=111003.
- ↑ 2.0 2.1 "Satmetrix Overview". Glassdoor. https://www.glassdoor.com/Overview/Working-at-Satmetrix-EI_IE13772.11,20.htm. Retrieved 2019-03-23.
- ↑ Cvetilena Gocheva. "Net Promoter Co-Creator Satmetrix Folded Into Israel-Based NICE Ltd." (in en-US). Net Promoter News. https://npsbenchmarks.com/blog/net-promoter-co-creator-satmetrix-folded-into-israel-based-nice-ltd.
- ↑ Kim S. Nash (Dec 10, 2015). "Citi Expands Online Chat to Improve Customer Service" (in en-US). The Wall Street Journal. https://blogs.wsj.com/cio/2015/12/10/citi-expands-online-chat-to-improve-customer-service/.
- ↑ "Overview of Net Promoter Score (NPS)" (in en-US). Global Response. https://www.globalresponse.com/nps-score/.
External links
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