Software:EspoCRM

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EspoCRM
EspoCRM - Reports.png
Developer(s)Yurii Kuznetsov, Taras Machyshyn, Oleksii Avramenko
Initial release2014; 10 years ago (2014)[1]
Stable release
7.0.9 / January 21, 2022; 2 years ago (2022-01-21)[2]
RepositoryGitHub Repository
Written inPHP, JavaScript
Operating systemCross-platform
TypeCustomer Relationship Management
LicenseGNU GPLv3
Websitewww.espocrm.com

EspoCRM is an open source, customer relationship management software (CRM) designed for companies to identify up-sell and cross-sell opportunities, manage their sales, marketing, customer service and technical support.

History

EspoCRM was co-founded in Ukraine in 2014 by Yurii Kuznetsov, Oleksii Avramenko and Taras Machyshyn.[3]

Since 2015, EspoCRM was packaged by Bitnami,[4] Softaculous,[5] and XAMPP[6] Addons. These auto-installers provide pre-packaged images for an automated setup of the application in both cloud and local environments (Windows, Linux, Mac OS X, virtual machines). It simplifies the installation of EspoCRM and runtime dependencies.

Since 2021, EspoCRM can be also installed using a Docker[7] container, which includes the application itself and all the supporting software.

Technology

EspoCRM is built as a single-page application (SPA). The application works in a browser and dynamically rewrites the content of the webpage without reloading it. The server-side development of EspoCRM is done in PHP, while the client-side is written in JavaScript.

EspoCRM utilizes MySQL and MariaDB databases. The platform can be cloud-hosted and self-hosted.[8] It can be run on VPS[9] or on web hosting.

License

EspoCRM is licensed under the GNU General Public License v3.0 (GPLv3). The license has been in place since the app's first release. It allows modification of the source code of the software, as well as the creation and redistribution of derived works.

Reception by media

EspoCRM has been recognized in the tech-industry reviews and lists.

  • In 2016, the system was shortlisted in the review of "Top 6 Open Source CRM tools" by opensource.com.[10]
  • In 2017, it was included in "CRM-Systeme: 20 Tools zur Kundenverwaltung im Check" by T3N Digital Pioneers.[11]
  • In 2020, the platform was listed as one of "101 Open-Source Apps To Help Your Business Thrive" by Digital blog[12] and "11 Best Open Source CRM Software" by It's FOSS.[13][14]
  • In 2021, the software was picked as one of "8 Best Open Source CRM Tools" by CRM.ORG,[15]
  • In 2022, it was included in official lists as an alternative to Russian software on Ukrainian territory.[16]

See also

References

  1. ↑ "EspoCRM Launches as an Open-Source Application". 11 Sep 2014. https://www.destinationcrm.com/Articles/CRM-News/CRM-Across-the-Wire/EspoCRM-Launches-as-an-Open-Source-Application-99293.aspx. Retrieved 20 Mar 2021. 
  2. ↑ "Release 7.0.9 · espocrm/espocrm · GitHub". https://github.com/espocrm/espocrm/releases/tag/7.0.9. Retrieved 21 Mar 2021. 
  3. ↑ "About Us". espocrm.com. https://www.espocrm.com/about-us/. Retrieved 20 Mar 2022. 
  4. ↑ "EspoCRM Cloud Hosting, EspoCRM Installer, Docker Container and VM". bitnami.com. https://bitnami.com/stack/espocrm. Retrieved 20 Mar 2022. 
  5. ↑ "EspoCRM". www.softaculous.com. https://www.softaculous.com/apps/erp/EspoCRM. Retrieved 20 Mar 2022. 
  6. ↑ "XAMPP Add-ons". www.apachefriends.org. https://www.apachefriends.org/add-ons.html. Retrieved 20 Mar 2022. 
  7. ↑ "Docker Hub". hub.docker.com. https://hub.docker.com/r/espocrm/espocrm. Retrieved 20 Mar 2022. 
  8. ↑ "Should Your Business Switch to Open Source". www.datamation.com. https://www.datamation.com/open-source/should-your-business-switch-to-open-source/. Retrieved 20 Mar 2022. 
  9. ↑ "How to Install EspoCRM Open Source CRM Software on Debian 9". www.howtoforge.com. https://www.howtoforge.com/tutorial/debian-espocrm/. Retrieved 20 Mar 2022. 
  10. ↑ "6 open source alternatives to Salesforce for customer relationship management | Opensource.com". opensource.com. 4 Feb 2016. https://opensource.com/business/16/2/top-6-open-source-crm-tools-2016. Retrieved 20 Mar 2022. 
  11. ↑ "20 CRM-Systeme im Schnellcheck". t3n.de. https://t3n.de/news/crm-systeme-2-551886/3/. Retrieved 20 Mar 2022. 
  12. ↑ "101 Open-Source Apps To Help Your Business Thrive - Digital.com". digital.com. 5 Aug 2020. https://digital.com/blog/open-source-business/. Retrieved 20 Mar 2022. 
  13. ↑ "Top 11 Best Open Source CRM Software [2020"]. itsfoss.com. 1 Jan 2020. https://itsfoss.com/best-open-source-crm/. Retrieved 20 Mar 2022. 
  14. ↑ "On CRM: The One Big Problem With These 11 Open-Sourced CRM Applications". Gene Marks. 7 Aug 2019. https://www.forbes.com/sites/quickerbettertech/2019/08/07/on-crm-the-one-big-problem-with-these-11-open-sourced-crm-applications/. Retrieved 20 Mar 2022. 
  15. ↑ "8 Best Open Source CRM Tools (2022 Update)". Christopher Sirk. https://crm.org/crmland/open-source-crm/. Retrieved 20 Mar 2022. 
  16. ↑ "Опендатабот та Netpeak створили перелік програмного забезпечення російського походження". Opendatabot.ua. 18 Mar 2022. https://opendatabot.ua/analytics/russian-software. Retrieved 20 Mar 2022. 




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