Company:Intercom

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Short description: American software company
Intercom, Inc.
TypePrivate company
IndustryEnterprise software
Founded2011; 13 years ago (2011)
FoundersEoghan McCabe (Chairperson)
Des Traynor (CSO)
Ciaran Lee
David Barrett
HeadquartersSan Francisco, California
Key people
Karen Peacock (CEO)
Paul Adams (CPO)
Darragh Curran (CTO)
Leandra Fishman (CRO)
Anna Griffin (CMO)
Dan Griggs (CFO)
Cheree McAlpine (General Counsel)
Chris Tobin (SVP People)
RevenueIncrease$200 Million(2021)[1]
Number of employees
1,013,[2]
Websitewww.intercom.com

Intercom is a software company that specializes in business messaging, providing businesses with a way to chat with their customers.[3] Intercom has its headquarters in San Francisco with offices in Chicago , Dublin, Sydney and London.

History

Intercom was founded in California in 2011 by four Irish designers and engineers, Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett.[4] They previously ran Irish software design consultancy Contrast, which made a bug tracking tool called Exceptional. After selling Exceptional to Rackspace in 2011, they used the proceeds to start Intercom.[5]

In 2012 Twitter co-founder Biz Stone invested an undisclosed sum in Intercom.[6] Shortly after, the company received seed funding from David Sacks, Huddle founder Andy McLoughlin, and others like Dan Martell, 500 Global (previously 500 Startups), and Digital Garage.[7] In March 2013 it announced a $6 million series A round led by Social Capital.[8] In January 2014 it received a $23 million series B funding led by Bessemer Venture Partners.[9] Intercom also received a $50 million series C-1 funding led by Index Ventures.[10]

In 2017 Intercom offered to pay the legal fees for those affected by US president Donald Trump’s proposal to ban Muslims who wanted to relocate to Ireland.[11]

In 2018, Intercom announced a $125 million series D round led by Kleiner Perkins, with participation from Google Ventures.[12]

In June 2020, Intercom's founder and then chief executive officer Eoghan McCabe announced at an internal company "all hands" meeting that he would be moving to the role of chairman and standing down as CEO.[13] Karen Peacock was announced as Intercom's new chief executive, effective July 1, 2020.[14] A year before, McCabe had admitted to 'poor judgment' with female staff but was supported by Peacock, then the chief operating officer, who called him "an exceptional leader who is visionary and strategic, as well as kind, genuine and transparent".[15] In July 2021, Intercom's Co-Founder and then Chief Technology Officer (CTO) Ciarán Lee left the company.[16]

Products

In 2020, Intercom rebuilt its website[17] as a server-side rendered React application with content pulled from Contentful (acting as a CMS). No content is used in the site's Git repo. Previously, the site was built using Ruby on Rails.[citation needed]

References

  1. ↑ "Intercom has hit $200m in annual recurring revenue. But where is the tech firm going next?". November 23, 2021. https://thecurrency.news/articles/66956/intercom-has-hit-200m-in-annual-recurring-revenue-how-long-before-it-pulls-the-trigger-on-an-ipo/. 
  2. ↑ "Intercom | Company Overview & News". https://www.forbes.com/companies/intercom/. 
  3. ↑ Lyons, Tom (August 11, 2020). "Eoghan McCabe helped build a billion-dollar business. How did the 36-year-old do it, and what will he do next?". The Currency. https://thecurrency.news/articles/21949/for-me-money-is-exciting-because-it-is-a-resource-that-i-can-put-to-ever-greater-use/. 
  4. ↑ O'Brien, Ciara. "Serial founders expanding his tech success from base in the Valley". The Irish Times. http://www.irishtimes.com/business/technology/serial-entrepreneur-s-expanding-his-tech-success-from-base-in-the-valley-1.2331041. 
  5. ↑ Newenham, Pamela. "Four Irishmen on a mission to build a billion-dollar company". The Irish Times. http://www.irishtimes.com/business/technology/four-irishmen-on-a-mission-to-build-a-billion-dollar-company-1.1664244. 
  6. ↑ Bort, Julie. "How drinking Guinness with Biz Stone launched one of the fastest-growing startups in the Valley today" (in en). http://www.businessinsider.com/intercom-is-on-track-to-be-one-of-the-fastest-growing-startups-2017-2. 
  7. ↑ O'Dell, Jolie (25 January 2012). "Startup Intercom nabs $1M from Biz Stone and other prominent angels". https://www.reuters.com/article/idUS148644705920120126. 
  8. ↑ Ha, Anthony. "Customer Communication Startup Intercom Raises $6M Round Led By The Social+Capital Partnership". https://techcrunch.com/2013/06/19/intercom-series-a/. 
  9. ↑ Lunden, Ingrid. "Intercom Raises Another $23M For Its New, More Social Approach To CRM". https://techcrunch.com/2014/01/22/intercom-raises-another-23m-for-its-new-more-social-approach-to-crm/. 
  10. ↑ Garland, Russ (7 April 2016). "Index Ventures Backs Intercom in $50 Million Series D". https://blogs.wsj.com/venturecapital/2016/04/07/the-daily-startup-index-ventures-backs-intercom-in-50-million-series-d/. 
  11. ↑ Geron, Tomio; Zakrzewski, Cat (1 February 2017). "Startup Investors and Executives Denounce Border Curbs". https://www.wsj.com/articles/startup-investors-and-executives-denounce-immigration-order-1485913844?tesla=y. 
  12. ↑ "Intercom raises $125 million to take on Salesforce – TechCrunch" (in en-US). https://techcrunch.com/2018/03/27/intercom-raises-125-million-to-take-on-salesforce/. 
  13. ↑ McCabe, Eoghan (2020-06-18). "Announcing Intercom's new CEO" (in en-US). https://www.intercom.com/blog/our-new-ceo/. 
  14. ↑ Miller, Ron. "Intercom announces the promotion of Karen Peacock to CEO" (in en-us). https://techcrunch.com/2020/06/18/intercom-announces-the-promotion-of-karen-peacock-to-ceo/. 
  15. ↑ Weckler, Adrian (May 11, 2019). "Irish tech boss McCabe admitted 'poor judgment' with female staff as he built up €1bn company". Independent. https://www.independent.ie/business/technology/irish-tech-boss-mccabe-admitted-poor-judgment-with-female-staff-as-he-built-up-1bn-company-38100964.html. 
  16. ↑ ""There are so many pinch-me moments on an exponential hockey stick curve journey"" (in en-US). 2021-07-19. https://thecurrency.news/articles/54195/there-are-so-many-pinch-me-moments-on-an-exponential-hockey-stick-curve-journey/. 
  17. ↑ Petryk, Steven (2019-06-07). "Rebuilding Intercom's homepage with a new CMS" (in en-US). https://www.intercom.com/blog/intercom-homepage-cms/. 

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